“Screened” should mean something specific. Before MyBathMatch sends a homeowner’s project information to a participating company, we review the items below. These checks reduce avoidable risk, but they are not a guarantee of workmanship, price, availability or project outcome.

Our pre-referral screening checklist

1. Business identity

We confirm the company’s operating name, primary contact, business contact information and the identity of the person authorized to receive homeowner requests.

2. Service-area and project fit

We confirm that the company actively serves the homeowner’s ZIP code and accepts the relevant bathroom-remodeling project type, scope and approximate timeline.

3. Applicable licensing

For North Carolina projects valued at $40,000 or more, state law requires an appropriate general contractor’s license. When a license is required for the stated project, we check the contractor’s information against the North Carolina Licensing Board for General Contractors. Trade-specific work may involve additional licensed professionals and local permit requirements.

Verify a North Carolina general contractor license

4. Insurance evidence

We request current evidence of general liability insurance and, where applicable, workers’ compensation coverage. Homeowners should ask for project-specific proof and confirm coverage before signing a contract.

5. Reputation and references

We review available business history, recent customer feedback and material complaint or disciplinary information we can reasonably locate. We may request recent project references where appropriate.

6. Contact and conduct agreement

Participating companies must agree to use lead information only for the submitted project, contact the homeowner respectfully, avoid misleading claims and honor opt-out requests.

One-company sharing by default

MyBathMatch’s standard process shares a homeowner’s request with one screened company. We will only share it with additional companies if the homeowner expressly asks for more options.

Ongoing review

Screening is a point-in-time review. We may request updated documentation, pause referrals, or remove a company when information expires, changes materially, or credible concerns arise.